be1111 Privacy Policy

When you register an account, use the be1111 platform, or interact with our support team, we collect personal information in several categories. The scope of data we hold about you depends on how deeply you engage with our services — a player who has completed full identity verification and made deposits will have more data on file than someone who has only browsed the site.

Registration Data

At the point of account creation, we collect your legal full name, date of birth, email address, mobile number, and residential address within Bangladesh. This information is required to create your account, confirm your eligibility to use the platform (including age verification), and ensure we can contact you about your account activity.

Identity Verification (KYC) Data

As part of our mandatory Know Your Customer process, we collect copies of government-issued identity documents (such as your National ID card, Bangladesh passport, or driving licence), proof of address documents (utility bills, bank statements), and proof of payment method ownership. These documents contain biographic data including your photograph and identification numbers. KYC data is held under strict access controls and is used solely for verification and anti-fraud purposes.

Financial Transaction Data

When you make a deposit or request a withdrawal, we record the transaction amount, payment method, transaction reference, date and time, and account status before and after the transaction. For mobile financial services such as bKash, Nagad, and Rocket, we record the sender/recipient number used. We do not store full bank card numbers or MFS PINs — payment credentials are handled by your payment provider's own secure infrastructure.

Gaming & Betting Activity Data

We maintain detailed records of your wagering activity, including game sessions, bet amounts, outcomes, promotional participation, and account balance history. This data is required to operate the platform, resolve disputes, calculate bonus eligibility, and produce the account history accessible to you through your player dashboard.

Technical & Device Data

When you access be1111, our servers automatically log your IP address, browser type and version, operating system, device type, screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URL, and session duration. This data is used for security monitoring, fraud detection, and platform optimisation.

Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications including timestamps, the content of your messages, and the resolution of any support tickets. This is necessary to maintain continuity of support and to investigate any complaints you may raise.

Summary of Data Categories

be1111 uses the personal data we collect for a defined set of purposes, each supported by a specific legal basis. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent or notifying you via a policy update.

• Account creation and management: To register and maintain your player account, authenticate your identity at login, and provide access to the full range of platform features.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that the identity information you have provided is accurate and genuine, as required by our operating standards.
• Processing deposits and withdrawals: To credit deposits to your account balance and process withdrawal requests to your nominated bKash, Nagad, Rocket, Upay, or bank account in a timely and accurate manner.
• Game operation and bet settlement: To operate casino games and sports betting markets fairly, settle wagers according to published rules, calculate and apply bonus entitlements, and maintain your account balance accurately.
• Customer support: To respond to your enquiries, investigate complaints, resolve disputes, and provide continuity of support across interactions.
• Fraud prevention and security: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, and other prohibited activities that would harm players or the integrity of the platform.
• Responsible Gaming compliance: To implement self-exclusion requests, deposit limits, and other player-protection tools; to identify patterns of play that may indicate problem gambling behaviour; and to fulfil our duty of care obligations toward players.
• Legal and regulatory compliance: To retain financial and identity records as required by applicable anti-money laundering principles, to respond to lawful requests from courts or law enforcement, and to defend or pursue legal claims.
• Platform improvement: To analyse aggregated, anonymised usage patterns and game performance data in order to improve our product offering, fix technical issues, and optimise the platform experience for Bangladesh-based players.
• Marketing communications (with consent only): To send you promotional emails, SMS messages, or on-platform notifications about bonuses, new games, and seasonal offers — but only where you have opted in to receive such communications at registration or through your account settings.

be1111 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processors

To process deposits and withdrawals, we share relevant transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or the banking partners you select (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). The data shared is limited to what is required to complete the transaction. Each payment provider operates under its own privacy policy and data protection obligations.

Game Software Providers

The casino games and live casino products available on be1111 are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by a studio, your player session data (session ID, bet amounts, game outcomes) may be processed by that studio's infrastructure in order to operate the game. Game studios are contractually prohibited from using this data for any purpose other than game operation and fairness verification.

Identity Verification Partners

Where we use third-party KYC service providers to assist in verifying your identity documents, your submitted ID data will be shared with that provider solely for verification purposes. Verification partners are subject to strict data processing agreements that prohibit them from retaining, selling, or using your data for any independent purpose.

Legal and Regulatory Disclosure

be1111 may disclose your personal data to courts, law enforcement agencies, financial intelligence units, or other public authorities where we are required to do so by applicable law, a valid court order, or a lawful regulatory direction. We will, where legally permitted, notify you of any such disclosure request before complying.

Business Transfers

In the event that be1111 undergoes a merger, acquisition, or transfer of all or a substantial part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the processing of your data that result from it, in advance of the transfer taking effect.

be1111 uses cookies and similar tracking technologies to operate core platform functions, maintain your session state while you are logged in, and analyse how players interact with the site. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files that a website stores on your device when you visit. They allow the site to recognise your browser across page requests and sessions, store your preferences, and gather anonymised usage statistics. Cookies themselves cannot execute code or transmit viruses.

Cookie Categories We Use

Managing Cookies

You can control cookies through your browser settings — most modern browsers allow you to view, block, or delete cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in or using core account features on be1111. Disabling analytics or functional cookies will not affect your ability to place bets or make transactions, but may result in a less personalised experience.

be1111 does not use third-party advertising cookies or cross-site tracking pixels. We do not participate in behavioural advertising networks that track your activity across different websites.

Protecting your personal data from unauthorised access, loss, or misuse is a top priority for be1111. We maintain a layered security architecture designed to protect data at rest, in transit, and during processing.

Technical Measures

• SSL/TLS encryption: All communications between your browser or app and be1111 servers are encrypted using Transport Layer Security (TLS 1.2 or higher). A valid SSL certificate is maintained at all times.
• Password hashing: User passwords are never stored in plain text. We apply a strong, salted hashing algorithm so that even in the unlikely event of a data breach, passwords cannot be recovered in readable form.
• Two-factor authentication (2FA): Players may enable 2FA on their accounts for an additional layer of login security. We recommend all players activate this feature.
• Access controls: Internal access to player personal data is restricted to staff members who have a documented operational need. Access logs are maintained and reviewed regularly.
• Intrusion detection: Our infrastructure is monitored continuously for anomalous activity, attempted unauthorised access, and known threat patterns.
• KYC document security: Identity documents submitted for KYC are stored in an access-controlled, encrypted document management system separate from the main player database.

Organisational Measures

• All staff with access to personal data receive data protection training as part of their onboarding
• Third-party vendors processing data on our behalf are subject to data processing agreements with binding security obligations
• Security policies are reviewed periodically and updated in response to emerging threats

Data Breach Response

In the event of a data breach that poses a material risk to players' rights or freedoms, be1111 will notify affected players without undue delay, providing details of what data was involved, what steps we have taken to contain the breach, and what you can do to protect yourself. We will also report such incidents to the relevant authorities in accordance with applicable legal obligations.

be1111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as general guidelines:

After the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data (such as statistical analysis of platform usage) may be retained indefinitely as it no longer relates to an identifiable individual.

Where you request deletion of your data (see Section 7 below), be1111 will honour that request to the extent that it is not overridden by a legal obligation to retain the data for a specified period. In such cases, we will inform you which data must be retained and for how long, and will ensure that the retained data is not used for any active processing purpose during the mandatory retention window.

As a player on the be1111 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within 30 days of receiving a valid request, and will ask you to verify your identity before processing any sensitive data request.

Right of Access

You have the right to request a copy of all personal data that be1111 holds about you. We will provide this in a structured, readable format. Your account dashboard already gives you access to your betting history, transaction records, and basic account information — a formal access request covers data held across all our systems.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete — for example, a misspelled name or an outdated address — you have the right to request that we correct it. Minor corrections can often be made directly via your account settings; for corrections to verified KYC data, you will need to submit updated documentation.

Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where you object to processing and there is no overriding legitimate interest. As noted in Section 6, erasure requests may be partially limited by legal retention obligations, particularly for KYC and financial transaction data.

Right to Restrict Processing

You may request that we restrict the active processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or while we investigate an objection you have raised. Restricted data is retained but not actively used.

Right to Data Portability

Where processing is based on your consent or on a contractual relationship, you have the right to receive a copy of the data you have provided to us in a machine-readable format (such as CSV or JSON), suitable for transfer to another service provider.

Right to Object

You may object to the processing of your personal data where it is based on our legitimate interests, including profiling for fraud detection or platform analytics. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to Withdraw Marketing Consent

Where you have opted in to receive marketing communications, you may withdraw that consent at any time. You can unsubscribe from marketing emails using the unsubscribe link in any promotional email, via your account notification settings, or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

be1111 reserves the right to update this Privacy Policy at any time. Changes may be required in response to new legal obligations, changes to our service offering, new data processing activities, or feedback from players. The effective date at the top of this page reflects when the current version was last revised.

Where a change to this Policy materially affects how we process your personal data — for example, introducing a new category of data sharing or a new data processing purpose — we will notify registered players by email at the address associated with their account at least 14 days before the change takes effect. Your continued use of the be1111 platform after the effective date of any revision constitutes your acceptance of the updated Policy.

For minor clarifications or corrections that do not substantively alter the manner in which your data is processed (such as fixing typographical errors, improving plain-language explanations, or updating contact details), we may update this page without direct notification. We therefore recommend reviewing this Policy periodically.

Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about how be1111 is handling your personal information, please contact us using the following details. All communications should be in English for the fastest resolution.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, inside your be1111 account
• Response commitment: All privacy-related enquiries acknowledged within 2 business days (BST, UTC+6); substantive response within 30 days
• Subject line recommendation: Include "Privacy Request" or "Data Rights" in your email subject for faster routing to the correct team