Responsible Gaming at be1111

be1111 is strictly an adults-only platform. You must be 18 years of age or older to register an account, make any deposit, claim any bonus, or place any bet. This rule applies to all players regardless of their location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

At the point of registration, all players are required to confirm that they meet the minimum age requirement. be1111 conducts documentary age verification as part of its standard KYC (Know Your Customer) process. Players who cannot provide satisfactory proof of age will have their accounts suspended and any pending withdrawals placed on hold until verification is complete.

Protecting Minors

If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. Popular filtering tools include Net Nanny, Qustodio, and browser-level safe-search settings. Do not share your be1111 login credentials with anyone, including family members.

If you believe a minor has gained access to a be1111 account — whether your own or another — contact our support team immediately at [email protected]. We will investigate and act without delay. Any account confirmed as belonging to a minor will be closed and all funds returned to the original deposit source.

Problem gambling can develop gradually and is not always easy to recognise in yourself. It rarely announces itself — instead, it tends to show up as a series of small changes in behaviour, mood, and financial habits that accumulate over time. The following table outlines common warning signs across three severity levels to help you assess where you stand.

If you recognise two or more of the signs in the "Serious" category in your own behaviour, we encourage you to use the self-exclusion tool described in Section 4 and to reach out to a professional support service. Early intervention makes a significant difference to recovery outcomes.

Self-Assessment Questions

The following questions are adapted from established problem gambling screening tools. Answer honestly — no one but you will see your responses.

be1111 provides a comprehensive suite of player protection tools that you can activate at any time, directly from your account settings or by contacting our support team. These tools are designed to give you control over your gambling behaviour before problems escalate.

Self-exclusion is the most comprehensive player protection tool available on be1111. When you choose to self-exclude, your account is fully suspended for the duration you select — you will not be able to log in, make deposits, place bets, or claim bonuses during the exclusion period. All marketing emails, SMS messages, and promotional notifications from be1111 are stopped immediately upon exclusion.

Available Exclusion Periods

• 24-hour exclusion: A short emergency break for players who need an immediate pause
• 1-week exclusion: A short-term break to reassess gambling habits
• 1-month exclusion: A medium-term break recommended for players who recognise emerging problem signs
• 6-month exclusion: A longer break for players with established concerns about their gambling behaviour
• 1-year exclusion: Strongly recommended for players who have identified a serious problem
• 3-year exclusion: For players committed to an extended period away from gambling
• 5-year exclusion: For players who need significant long-term distance from all gambling activity
• Permanent exclusion: Irreversible closure of your account. This cannot be reversed under any circumstances

How to Request Self-Exclusion

1. Log in to your be1111 account and navigate to Account Settings > Responsible Gaming
2. Select "Self-Exclusion" and choose your preferred duration
3. Confirm your identity and submit the request — exclusion takes effect within one hour
4. Alternatively, contact support at [email protected] or via live chat stating clearly that you wish to self-exclude, and your preferred period

What Happens During Exclusion

• Your account is suspended and all active sessions are terminated
• You will not be able to log in or create a new account using the same identity details
• Any pending withdrawal requests will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window
• Your account balance is preserved; funds are not forfeited during a temporary exclusion
• All marketing communications are permanently suppressed for the exclusion duration

Returning After Exclusion

For temporary exclusion periods (up to 5 years), your account may be reactivated after the exclusion period has fully elapsed. You will be required to complete a brief responsible gaming check-in before reactivation. be1111 reserves the right to ask you to confirm that your circumstances have changed and that you wish to return to gambling of your own free will.

Permanent exclusion is irreversible. If you choose permanent exclusion, your account will remain closed indefinitely and no reactivation request will be considered.

Setting financial limits is one of the most effective ways to maintain control over your gambling activity. be1111 allows you to set hard caps on how much money you can deposit into your account or lose across a defined time period. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and all supported Bangladesh bank transfers.

Deposit Limit Types

• Daily deposit limit: The maximum total amount (in BDT) that can be deposited within any 24-hour rolling period
• Weekly deposit limit: The maximum total amount that can be deposited across any 7-day rolling period
• Monthly deposit limit: The maximum total amount that can be deposited across any calendar month

How Limit Changes Work

Reducing a limit takes effect immediately and permanently overrides any previously set higher limit for the same period. This cannot be reversed within the current period.

Increasing a limit is subject to a mandatory 24-hour cooling-off delay before the higher limit becomes active. This delay is intentional — it is designed to prevent impulsive decisions made in the heat of a gambling session from having immediate effect on your spending.

Recommended Starting Limits for Bangladesh Players

While every player's financial situation is different, be1111 recommends setting your deposit limits as a percentage of your disposable monthly income — not your total income. A commonly cited guideline from responsible gaming organisations is to allocate no more than 1–2% of monthly disposable income to gambling entertainment. For example, if your monthly disposable income is ৳50,000, a responsible monthly deposit limit might be ৳500–৳1,000.

If you feel that gambling is becoming a problem for you or someone you care about, reaching out for professional support is the most important step you can take. be1111's support team is available 24/7, but we also recognise that many players benefit from speaking to independent, specialist organisations that have no commercial relationship with any gambling platform.

be1111 Support Team

• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing
• Live Chat: Available 24 hours a day, 7 days a week, inside your be1111 account
• Response time: Responsible gaming queries are acknowledged within 2 hours and fully resolved within 24 hours
• Support language: English and Bengali — our agents can assist you in either language

What Our Support Team Can Do for You

• Activate or adjust deposit, loss, or session limits on your behalf immediately
• Process a time-out or self-exclusion request within one hour of receiving it
• Provide information about your gambling history and account activity to help you assess your usage
• Refer you to appropriate external support organisations for professional counselling
• Close your account permanently if that is what you decide is right for you

External Support Organisations

For players in Bangladesh seeking independent professional help with problem gambling, mental health concerns, or financial stress caused by gambling, the following types of organisations can provide confidential guidance:

• National Mental Health Helpline (Bangladesh): Government-operated mental health support services available to residents across Bangladesh — contact your nearest district health authority for referral details
• Kaan Pete Roi: A Bangladesh-based emotional support and mental health telephone service providing confidential listening and counselling in Bengali and English
• Local community health centres: BRAC health centres, NGO-operated counselling services, and community mental health outreach programmes operating in Dhaka, Chittagong, and other major cities offer free or low-cost support
• Religious counselling services: Mosque- and community-based counselling networks in Bangladesh offer confidential guidance and are accessible in every district

The vast majority of be1111 players enjoy gambling as a relaxed, recreational activity. Keeping it that way requires a few consistent habits and a clear-headed attitude toward both wins and losses. The following guidelines are recommended for all players on the be1111 platform.

• Gamble only with money you can afford to lose. Treat your gambling budget the same way you would treat money spent on entertainment — once it is gone, it is gone. Never gamble with rent money, savings, or funds allocated to household expenses.
• Set a budget before you start. Decide on a fixed amount for each session before you log in. When that amount is spent, log out — regardless of whether you are on a winning or losing streak.
• Never chase losses. Chasing losses — placing larger bets to recover previous losses — is one of the most common paths to problem gambling. Accept losses as the cost of entertainment and move on.
• Take regular breaks. Use the reality check and session limit tools to remind yourself to step away from the screen. Fatigue and extended sessions impair decision-making and increase the risk of impulsive betting.
• Keep gambling in perspective. Gambling is one leisure activity among many. Maintain a balance with other hobbies, social activities, physical exercise, and family time. If gambling begins to crowd out other parts of your life, that is a warning sign.
• Do not gamble when upset, stressed, or under the influence. Emotional states and alcohol or substance use significantly impair judgement. Gambling decisions made in these states are rarely rational and often regretted.
• Understand the games you play. Every casino game and sports bet carries a built-in house edge. There is no guaranteed winning strategy. Understanding this helps you approach gambling with realistic expectations.
• Keep track of your time and money. Use be1111's account history tools to review how much time you have spent and how much money you have deposited and withdrawn over the past month. Honest self-monitoring is a powerful safeguard.
• Talk to someone you trust. If you are concerned about your gambling, telling a friend, family member, or colleague creates a layer of social accountability that can be genuinely helpful in moderating behaviour.

Gambling During Festivals and Special Occasions

Special occasions such as Eid, Pohela Boishakh (Bengali New Year), and Victory Day celebrations can sometimes coincide with increased recreational gambling activity. While it is perfectly reasonable to enjoy be1111's games during festive periods, be mindful that the excitement and social atmosphere of these occasions can lower inhibitions. Stick to your pre-set limits and budget even when celebrating.

If you have any questions about responsible gaming at be1111, wish to activate a protection tool, or need to speak with someone about a gambling concern, our support team is here for you at any hour of the day.

• Email: [email protected] (use subject line "Responsible Gaming" for priority handling)
• Live Chat: Available 24/7 inside your be1111 account dashboard
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Languages: English and Bengali

All responsible gaming enquiries are treated with the highest level of confidentiality. Our agents are trained to handle sensitive situations with care and without judgement. You do not need to be in crisis to reach out — if something feels off about your gambling habits, early contact is always the right call.